How Engagements Work
Step-by-step guide to booking and running a clinic operations consultation with Camellia Path Consulting in Western Australia.
Before we set foot in your clinic, we confirm fit, scope, and timing so your team knows what to expect. Engagements follow the same backbone whether you book a full Practice Operations Review or a focused reception session.
- Initial enquiry
Submit the contact form or call during Perth business hours. Include room count, specialty, and the operational issue you want addressed first — for example Saturday waits, roster gaps, or audit preparation. - Fit call (30 minutes)
We discuss whether our consultation matches your need or if you should speak with legal, HR, or clinical governance advisers instead. No charge for this call. - Written proposal
You receive scope, deliverables, timeline, and fixed fee. Practice Operations Reviews require a 30% deposit to hold the site visit date. - Preparation checklist
We send a short list — recent rosters, appointment export, reception scripts — tailored to your booking. Most clients gather materials within one week. - On-site or remote delivery
Observation sessions are scheduled to capture peak load without cancelling patients. Staff are told we are reviewing processes, not performance reviews of individuals. - Findings & handover
Written report plus a live walkthrough with owner and practice manager. Optional retainer for check-ins during implementation.
Timelines at a glance
| Consultation | Typical duration |
|---|---|
| Reception & Patient Flow | 1–2 weeks |
| Roster & Staffing Plan | 1–2 weeks |
| Compliance Readiness | 5–8 business days |
| Practice Operations Review | 2–3 weeks |
Regional practices
We regularly work in Bunbury, Geraldton, and Kalgoorlie with fly-in visits bundled into the project fee. Video follow-ups reduce return travel where on-site presence is not required.