Refund & Cancellation Policy
Refund eligibility, cancellation terms, deposits, and rescheduling for Camellia Path clinic consulting engagements.
Last updated: 12 March 2026
Overview
This policy applies to consulting engagements booked with Camellia Path Consulting Pty Ltd. Fees are for professional time and deliverables — not physical products or software subscriptions.
Deposits
Practice Operations Reviews and other fixed-fee projects require a 30% deposit to confirm the site visit or project start date. The deposit is non-refundable if you cancel within five business days of the scheduled on-site session, because we reserve consultant time and decline other bookings.
Cancellation by client
| Timing | Refund |
|---|---|
| More than 10 business days before start | Full deposit refund minus $85 admin fee |
| 6–10 business days before start | 50% deposit refund |
| 5 business days or less | Deposit forfeited |
| After work has started | No refund of work completed; unused balance may be credited |
To cancel, email info@panel-camelliapath.click with your proposal reference.
Rescheduling
One free reschedule is permitted if requested at least five business days before the site visit. Additional moves incur a $220 scheduling fee. Same-day cancellation due to clinic emergency (flood, power outage) is reviewed case-by-case with documentation.
No-shows
If our consultant arrives on site and access or interviews are unavailable without prior notice, the visit is charged in full and the engagement may be terminated.
Work already delivered
Reports, scripts, or roster analyses delivered before cancellation are non-refundable. You receive files only for paid portions of the engagement.
Purchased materials
We occasionally sell template packs separately. Digital templates are non-refundable once downloaded unless defective — contact us within seven days.
Non-refundable items
- Completed on-site observation hours
- Travel costs already incurred for regional visits
- Third-party fees we pay on your behalf
Refund method
Approved refunds are processed to the original payment method within 14 business days.
Partial refunds
If we fail to deliver agreed scope through our fault, you may receive a partial refund or credit toward a rescheduled session. We do not refund disagreements with recommendations that fall within agreed scope.
Disputes
Contact info@panel-camelliapath.click or call +61 8 0000 4300 during Perth business hours. Unresolved disputes are handled under our Terms of Service.
Retainers
Monthly retainers cancel with 14 days’ written notice. Unused hours in the final month are not refunded but may be applied to a documented handover session if scheduled before expiry.